Sarah Cook Customer Care Excellence (Paperback)
$ 27.18
Description
Further Details Title: Customer Care Excellence Condition: New Description: Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use. To continue to meet - and even to exceed - these high expectations, you need a top notch customer services system in place, and Customer Care Excellence will enable you to achieve just clear, practical language, this book takes you through how you can develop and sustain a customer-service focus within your company. Emphasizing both strategic and practical aspects of customer care, Customer Care Excellence explains how gaining customer commitment and motivating employees to deliver an excellent service at all your company's touch points can ensure successful results and satisfied customers.This fully revised and updated edition includes new material examining the impact of social networking on customer behaviour and the emotional connection customers have with the brand, explaining how you can create a memorable customer experience. Author Sarah Cook takes you through the practical steps necessary to create a culture of customer focus and, crucially, shows how employee engagement leads to customer engagement. Author: Sarah Cook Format: Paperback Subtitle: How to Create an Effective Customer Focus ISBN-10: 0749457058 EAN: 9780749457051 ISBN: 9780749457051 Country/Region of Manufacture: GB Item Height: 234mm Item Length: 156mm Genre: Business & Finance Publisher: Kogan Page Ltd Release Date: 11/03/2010 Language: English Item Width: 18mm Item Weight: 490g Release Year: 2010 Missing Information? Please contact us if any details are missing and where possible we will add the information to our listing.
I've ordered from Rarewaves here in the US and the UK multiple times, and continue to do so. They always seem to have something I can't find anywhere else at all or for a reasonable price. When I purchase used items, they are as described, if not a grade better. Aways a quick turnaround after ordering, every item arrives promptly, professionally packaged. Many orders have free shipping, even for solitary item orders. I never needed a reason to communicate, as I've had no cause. Recommended.
Received item as described and packaged well. Listing indicated shipping was free. Ordered on the 7th but by the 14th noticed it hadn’t been shipped yet. Seller responded quickly saying that during the purchase process that it said it would not be shipped until the 22nd because they use a fulfillment house. I don’t recall seeing anything about delayed shipping during the process or in the listing. While I appreciate the prompt response to my inquiry, other buyers should be aware of delays.
The book was brand still plastic wrapped. Looks exactly like the picture for a reasonable price including shipping. In perfect condition. Shipping was slow and I was worried that I was scammed again. Seller did respond to my message after a day and explained the item would be shipped within a week. The item shipping and tracking was updated by the date they stated. Took about 2 weeks to receive item. I’m usually impressed when item is shipped and received within a week.
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