The Art of Communication [Hardcover]

Description

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Book Details: Complete Title: The Art of Communication [Hardcover] Author: K.C. Verma Language: English No. Of Pages: 245 About the Book- Communication is a global phenomenon that binds the people in a family, society, and organization throughout the world. It is an art. Whether it is a family, society or organization communication takes place in every walk of human life. Communication is defined as “the process of passing information and understanding from one person to another”. Interpersonal communication is fundamental to all managerial activities. Effective management is a function of effective communication. Many operations have failed because of poor communication, misunderstood messages and unclear instructions.An attempt has been made in this book to synthesize and orient the available information about communication and add some more areas that are often overlooked. Explaining the communication process, it describes in detail the important modes of communication and major barriers to it. Further explaining how to overcome these barriers, it discusses at length the development of skills to communicate effectively, and ways to ensure effective communication.ABOUT THE AUTHORK.C. Verma had been the Principal of Polytechnic in the state of Madhya Pradesh and Chattisgarh. He graduated in Mechanical Engineering from Ravishankar University, Raipur and holds masters degree in technical education from Barkatullah University, Bhopal. He underwent advanced training in management of technical education at Administrative Staff College, Hyderabad, and Academy of Administration, Bhopal. He has presented a good number of papers at national and international seminar and conferences. Contents- Contents: Contents, Acknowledgements, Preface, Introduction, What is Communication • The Art of Communication •, Dance The Unique Form of Communication •, Communication is used for Multiple Purposes •, Communication Involves the Coordination of Meanings, • Communication Involves Coorientation •, Communicators Develop a Repertoire of Skills that, Pass f rom the Level of Consciousness •, Communication can be Viewed as a Patterned Activity, • The Beauty of Communication is a Function of the, Degree of Coordination • The Art of Good, Communication • Effectiveness • What is Effective, Communication? • The Importance of Communication, • The Objectives of Communication • Communication, Elements • Summary, Communication Process, The Communication Process • Personality and, Perception in Communication • Summary, Communication Modes, Communication in Organisation • Oneway and twoway, Communication • Superior Subordinate, Communication • Interdepartmental Communication, • Interpersonal Communication • Intrapersonal, The Art of Communication, Communication • Communication Grapevine • Oral, Communication • Conversation as Communication, • The Art of Conversation • How to be an Effective, Conversationalist • Tactful Conversation • Written, Communication • Ambiguity Avoidance •P u b l i c, Speaking • Creating an Effective Speech • Making, Presentations • Model for Developing Presentation, Outline • Oral Reporting • Improving Presentation, Skill • Dictating Letters and Reports • Using, Telephones • Need for Favourable Voice Quality •, Aspects of Telephone Etiquettes • Interviews,, Negotiations and Reflections • Conducting Interviews •, Preparing for Interviews • Written Communication, and Written Communication Modes • Memos •, Reports • Proposals • Traditional Mails • Fax Machine, • Electronic Mail • Group Communication • Kinds, of Discussions • Public Discussion • Forum Discussion, • Conference Discussion • Symposium Discussion •, Panel Discussion • Private Discussion • Group, Discussion • Kinds of Meetings • The One Time, Meeting • The Adhoc Committee Meeting • The, Negotiating Group • Planning the Meeting •, Teleconferencing • Nonverbal Communication •, Classification of Nonverbal Communication Modes •, Using Effectively Nonverbal Communication • Body, Language • Nonverbal Cues • Verbal Communication, • The Psychology of Verbal Communication •, Managerial Work and Communication • Managers, and Communication • Management Style and, Communication • Improving Verbal Skill •, Summary, Barriers to Communication, Noise Barriers • Semantic Barriers • Feedback Barriers, • Culture Barriers • Barriers Due to Perception •, Summary, Overcoming Barriers to Communication, Overcoming Noise • Feedback and Upward, Communication • Overcoming Different Perceptions • CONTENTS: , Overcoming Distrust • Overcoming Differences in, Language • Overcoming Emotionality • Overcoming, Inconsistent Verbal/Nonverbal Communication •, Moving f rom Defensive to Supportive, Communication • Improving Listening Skills •, Developing Writing Skills • Summary, Developing Skills to Communicate Effectively, Listening • Active Listening • Active Listening, Techniques • Nonverbal Listening Responses •, Paraphrase • Reflect the Implications • Invite, Contributions • Benefits for Active Listening •, Guiding Rules for Effective Listening • Giving and, Receiving Feedback • Assertiveness • Resolving, Conflict • Solving Problems • Counseling • Coaching •, Summary, Ensuring Effective Communication, Effective Listening • Good Listening Practices •, Guidelines for Improving Communicating Skills •, Tips for Good Communication • Summary, Experimental Learning Exercises, Bibliography, Index