The Trusted Advisor: 20th Anniversary Edition by David H. Maister (English) Pape
$ 12.03
Description
The Trusted Advisor: 20th Anniversary Edition by David H. Maister (English) Pape. But technical mastery of one's discipline is not enough, assert professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. Using their model of "the trust equation" they dissect the rational and emotional components of trustworthiness. The Trusted Advisor: 20th Anniversary Edition by David H. Maister, Robert Galford, Charles Green Estimated delivery 3-12 business days Format Paperback Condition Brand New Description In an ever-changing world, establishing trust can make or break business deals. The authors pinpoint the components of trust and explain how to apply their equations to a variety of situations. 16 charts. Publisher Description The 20th anniversary edition of the "brilliant and practical" (Tom Peters, author of The Professional Service 50) business classic--now updated to reflect the digital world--provides essential tools and wisdom for all consultants, negotiators, and advisors. In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one's discipline is not enough, assert professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients. In this 20th anniversary edition, Maister, Green, and Galford enrich our understanding of today's society and illustrate how to be effective communicators in a digital world. Using their model of "the trust equation" they dissect the rational and emotional components of trustworthiness. With precision and clarity, they detail five distinct steps you must take to create a trust-based relationship. Each step--engage, listen, frame, envision, and commit--is richly described in distinct chapters. This immensely accessible book offers "an invaluable road map to all those who seek to develop truly special relationships with their clients" (Carl Stern, CEO, Boston Consulting Group). The authors weave together anecdotes, experience, and examples of both their own and others' successes and mistakes to great effect. The Trusted Advisor is essential reading for anyone who must advise, negotiate, or manage complex relationships with others. Details ISBN 1982157100 ISBN-13 9781982157104 Title The Trusted Advisor: 20th Anniversary Edition Author David H. Maister, Robert Galford, Charles Green Format Paperback Year 2021 Pages 336 Edition 20th Publisher Simon & Schuster GEItemID:131114242; About Us Grand Eagle Retail is the ideal place for all your shopping needs! With fast shipping, low prices, friendly service and over 1,000,000 in stock items - you're bound to find what you want, at a price you'll love! Shipping & Delivery Times Shipping is FREE to any address in USA. Please view eBay estimated delivery times at the top of the listing. Deliveries are made by either USPS or Courier. We are unable to deliver faster than stated. International deliveries will take 1-6 weeks. NOTE: We are unable to offer combined shipping for multiple items purchased. This is because our items are shipped from different locations. Returns If you wish to return an item, please consult our Returns Policy as below: Please contact Customer Services and request "Return Authorisation" before you send your item back to us. Unauthorised returns will not be accepted. Returns must be postmarked within 4 business days of authorisation and must be in resellable condition. Returns are shipped at the customer's risk. We cannot take responsibility for items which are lost or damaged in transit. For purchases where a shipping charge was paid, there will be no refund of the original shipping charge. Additional Questions If you have any questions please feel free to Contact Us. Categories Baby Books Electronics Fashion Games Health & Beauty Home, Garden & Pets Movies Music Sports & Outdoors Toys
